Our Story
Once upon a time, in a world full of fashion trends that seemed to come and go with the wind, a trinity of young women decided to start a brand that would stand the test of time. They wanted to create something that captured the essence of femininity and girlhood, something that would make women feel romantic, and beautiful in their own skin, through their everyday lives.
And so, they came up with the name Nuer (or Nǔ ěr) - a word that means "daughter" in Mandarin as an homage to their heritage, but also sounded like "newer", symbolizing the rebirth of classic fashion trends. The group of women wanted to reinvent classic capsule wardrobe pieces with their own personal touch, giving each piece a fresh, renewed life. ‘Coven’ was then added to mirror their sisterhood – embracing all sides of the divine feminine and embodying the importance they placed on collaboration and inclusivity.
And thus, Nuer Coven was born.
More Information About Us
FAQ
General Questions
Q: How long does it take for my item to ship after purchase?
A: Thank you for choosing Nuer Coven! We understand that waiting for your purchase can be exciting, and we appreciate your patience. Typically, we strive to process and ship orders within 2-3 business days after the purchase is confirmed. Please note that this processing time may vary during peak seasons or promotional periods. Once your order is shipped, you'll receive a confirmation email with tracking details, allowing you to follow your package's journey right to your doorstep. If you have any specific concerns or need assistance with your order, our dedicated customer service team is here to help. We're committed to making sure your shopping experience with Nuer Coven is as seamless and enjoyable as possible. Thank you for your trust in our brand!
Q: What is the return policy?
A: We want you to be absolutely thrilled with your Nuer Coven purchase, but we understand that sometimes things may not work out as planned. Our return policy allows you to return items within 30 days of purchase, as long as they are unworn and in its original packaging with all tags attached. This gives you the flexibility to try on your new pieces and make sure they fit seamlessly into your wardrobe. When returning, please ensure the item is in its original condition, as we cannot accept returns for products that show signs of wear. To initiate a return or if you have any questions about the process, reach out to our dedicated customer service team by emailing Support@nuercoven.com, and they'll be happy to assist you. Your satisfaction is our priority, and we're here to make the return process as smooth as your shopping experience. Thank you for choosing Nuer Coven!
Q: Do you offer international shipping?
A: Currently, we focus on bringing our unique styles to customers in North America. While we don't offer international shipping just yet, we're actively working towards expanding our shipping options to reach customers worldwide. We appreciate your patience and encourage you to stay tuned for updates on our shipping policy. In the meantime, if you're located in North America, you can find detailed information about shipping times on our Shipping and Returns page. If you have any specific inquiries or need assistance, our dedicated customer service team (Email: Support@nuercoven.com) is here to help. We're committed to evolving and enhancing your shopping experience with Nuer Coven. Thank you for your understanding and support!
Internships and Collaboration Inquiries
Embrace the opportunity to become a part of the Nuer Coven community! If internships or collaborations spark your interest, don't hesitate to connect with us at Support@nuercoven.com. Just drop a line with the subject "Inquiries/Collaborations." We can’t wait to connect & work together with you!
Sustainability and Product Material
Q: Are the products from Nuer Coven sustainable?
A: Here at Nuer Coven, we value sustainability and we strive to promote the importance of not contributing to the growing issue of waste produced by fast fashion. Our clothing is made to last as we use quality natural fabric blends, produced in small batches. We are also implementing a Made to Order model to ensure we stay committed to our sustainability practices.
Q: How can I suggest more ways for Nuer Coven to be sustainable?
A: Your input on sustainability is highly valued at Nuer Coven. We genuinely appreciate and welcome any suggestions you may have on how we can further contribute to a more sustainable future. Please feel free to share your ideas with us via email at Support@nuercoven.com. Your commitment to a greener planet aligns with our values, and we look forward to hearing from you.
Privacy Policy
Last updated: February 2024
Thank you for choosing Nuer Coven for your fashion needs. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you visit the Nuer Coven website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
We collect Device Information using the following technologies:
- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier.
- "Log files" track actions occurring on the site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the site.
How We Use Your Information
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the site).
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
Your Rights
If you are a resident of Ontario, Canada, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@nuercoven.com
Size Chart
BOTTOMS (SKIRTS & SHORTS)
Size | Waist | Hem | Front Length | Back Length
XS/S | 27.25 | 36.5 | 11 | 12
M | 31 | 40 | 11.5 | 12.5
L | 33 | 42 | 12 | 13
TOPS (HOODIES)
Size | Waist | Length | Under Chest
XS/S | 26"-27" | - | 19.5"
M | 28"-29" | - | 20.5"
L | 30"-31.5" | - | 21"